FAQs

Shipping

We ship Australia and New Zealand wide! If you are shopping from another location, please email us to see if postal services are available to you. 

Thanks so much for your order! We can't wait to get it to you and hope you're feeling excited to receive it!

During non-peak times of the year, because our personalised products are made to order, our recommendation is to allow up to 10 working days for your gorgeous items to be created, sorted and ready to be posted. This refers to the time to make your order - before the Postie collects it - although often it's much quicker than this.

For the most part, many of our products will be made and on their way to you within 5 business days, though this can depend on which type of product/s you've purchased and where we're at in our production schedule at the time. 

If you're unsure about your order arriving in time for a special occasion, we're happy to see if we can help. We just need to know about it in advance, so feel free to shoot us an email (contact@thewillowcorner.com.au) or send us a message through Facebook or Instagram, and we'll let you know what's possible :)

Don't stress though - we will keep you updated throughout the process. You'll receive a Shipping Confirmation email from us when your order is ready for the Postie to collect and then you'll know it'll be on its way to you the very next business day!

Yay - so glad to hear you’d like to order some more of our beautiful products.

Most of the time, we can add extra items to your original order to help you save on shipping, it just depends on what you’re ordering and where your original order is in our production queue. 

The best thing to do is get in touch with us ASAP and and we can work with you to work something out! Just send us through an email at contact@thewillowcorner.com.au.

Products

We are located on the Fleurieu Peninsula in South Australia. All of our products come to you direct from our home studio!

Oh no! Sorry to hear and how disappointing.

We carefully package our items, especially delicate ones, so that they reach you safely. Unfortunately accidents can sometimes happen if your parcel has a bit of a rough journey to you.

The best thing to do is shoot us through an email straight away to let us know (contact@thewillowcorner.com.au). You'll need to include photographs in the original packaging so that we can see what's happened. Please be mindful that we need this information from you within 48 hours of delivery. 

We can then point you in the right direction in terms of what to do next.

As always, we're here to help. If you get stuck, please reach out and we can point you in the right direction. :)